Our 100% money back guarantee only applies to products purchased directly from us. We will give you a full refund within 30 days for ANY REASON if you are dissatisfied with any product. The benefit to purchasing directly from the manufacturer is the simplicity of returns, warranty claims, and exchanges.
We cannot refund customers that have purchased our products from any outside vendors. The return/refund process will be handled through them, though we always handle all warranty claims directly.
Please Contact our customer service team at 800-785-1814 with any questions.